Refund Policy

My Refund Guarantee

I am committed to delivering exceptional work that meets your expectations. For project work, if for any reason you are not satisfied with the final deliverable, I offer a full refund, minus payment processing fees.

How It Works

Conditions for Refund

• The refund request must be made within a reasonable timeframe after project delivery
• Clear communication about issues or dissatisfaction must be provided
• Opportunity for revisions must have been given before requesting a refund
• Payment processing fees (typically 2-3%) are non-refundable

Partial Refunds

If a project is cancelled midway, a partial refund may be issued based on the work already completed. The refund amount will be calculated proportionally to the remaining work.

Domains & Hosting

Domains, hosting and business email are bought from third-party providers on your behalf, and I pay those providers in advance. They follow different rules from project work:

• Domain registration: Non-refundable once registered. As a courtesy, if you report a mistake (such as a typo in the name) within 5 days of the first registration and the domain has not been used, I will refund it minus payment processing fees.
• Domain renewals: Never refundable.
• Hosting and business email, first purchase: Full refund if requested within 30 days of the first purchase, minus payment processing fees and the cost of any domain bundled with it.
• Hosting and business email renewals: Not refundable from the second billing period onward. As a courtesy, if you contact me within 48 hours of a renewal charge and the account or mailboxes were not used in that period, I will refund it.
• SSL certificates, licences, plugins and add-ons: Non-refundable once purchased.

Auto-Renewal & Cancellation

Domains, hosting and business email renew every year. Renewal prices are shown separately from first-year prices on every quote and invoice.

• Reminders: I email you about 30 days and again 7 days before each renewal, stating the amount and the date.
• Invoice first: Renewals are invoiced. If an invoice is not paid by its due date, the service lapses and is not renewed.
• Automatic charging: Only if you have authorised it in writing (for example at checkout or on an invoice), the payment method on file is charged on the renewal date.
• Cancel any time: Email me before the renewal date and the service will not renew, with no penalty.
• After a renewal is charged: The provider has already been paid and I cannot recover it, so the renewal rules above apply.

Domain Ownership & Transfers

Your domain is registered in your name. I only hold management access, and I will transfer it to you on request once any balance is paid. A 60-day transfer lock may apply after a new registration or a change of registrant details.

Plugins, Themes & Add-ons

Software products I sell, such as plugins, themes and add-ons, are refundable on these terms:

• One-time and lifetime deals: Full refund if requested within 30 days of purchase, minus payment processing fees.
• Subscriptions: Full refund if requested within 30 days of your first payment only. Renewal payments are not refundable, and you can cancel any time before the next renewal date.
• Built specifically for you: Custom plugins, themes and add-ons made to your specification are non-refundable. The only exception is if I do not deliver what we agreed, in which case the refund is based on what was not delivered.
• Agreed terms come first: If we have agreed a different deal or contract, the terms in that agreement apply instead of this page.

Non-Refundable Situations

• Third-party purchases made on your behalf, other than as set out under Domains & Hosting above (plugins, licences, SSL certificates, add-ons)
• Plugins, themes and add-ons built specifically for you, unless I fail to deliver what we agreed
• Projects completed and approved by you
• Changes requested that are outside the original project scope
• Delays caused by late client feedback or missing materials

How to Request a Refund

To request a refund, please contact me at [email protected] with your project details and the reason for your request. I will review your case and respond within 24-48 hours.

Commitment to Quality

My goal is to ensure every client is completely satisfied with my work. I prefer to resolve issues through revisions and open communication. The refund policy exists as a safety net, but I strive to never have to use it by delivering exceptional results every time.